Returns & Refund Policy

Finpaws Returns & Refund Policy

At Finpaws, we want you and your pet to be completely happy with your purchase.
If you are not satisfied, we gladly accept returns under the following conditions:

✅ Returns Accepted

We accept returns within 14 days of receiving your order.
Items must be unused, in original packaging, and in the same condition as received.

🔄 Return Process

  • Contact us at support@finpawsbrandbuddy.com within 14 days of delivery to request a return.
  • Include your order number and reason for return.
  • We will provide you with return instructions and a return address.

Once the item is received and inspected, we will issue your refund within 5–7 business days to your original payment method. 

🚫 Non-returnable Items

  • Used, damaged, or unclean items
  • Personalized or custom-made products

  • Gift cards or downloadable products

💰 Refunds

If your return is approved, you will automatically receive your refund to your original payment method. Please note: shipping fees are non-refundable unless the product is defective or incorrect. Our Refund Policy ensures that customers can request returns or refunds within 7–14 days of receiving their order, provided the item is unused, in original packaging, and meets our eligibility criteria, while non-returnable items such as used products, hygiene items, custom orders, and discounted or final-sale products are not eligible for refunds. To start a return, customers must contact us at contact@finpawsbrandbuddy with their order number and supporting photos so our team can verify the issue and guide the process. Refunds, once approved, are issued to the original payment method, but shipping fees are non-refundable and customers are responsible for return shipping unless the product arrived damaged, defective, or incorrect due to our error. We do not offer refunds for change-of-mind reasons or delays caused by courier services, but we always try to resolve genuine concerns quickly. Orders cannot be canceled after being processed or shipped. By purchasing from our store, you agree to this Refund Policy and all terms mentioned here.

📞 Contact Information

For any return or refund questions, please contact:
📧 support@finpawsbrandbuddy.com
📍 Ellipsikuja 2, 02210 Espoo, Finland